Statute

As of April 1, 2025, new regulations have been made available, taking into account changes in consumer law.

Regulations of the online store www.justpaul.pl

I. Definitions

§ 1. For the purposes of these Regulations, the following terms shall have the following meanings:

1. Seller – Just Paul Juszczyk-Grupińska Olechowska general partnership with its registered office in
Warsaw, ul. Szaserów 38 lok. 4, 04-306 Warsaw, entered into the register
entrepreneurs KRS under number 0000437376 (District Court for the Capital City of Warsaw
in Warsaw, 13th Commercial Division of the National Court Register), NIP 5213638893. E-mail address to
contact: butik@justpaul.pl, additionally zamowienia@justpaul.pl. Phone number:
508 440 647 (standard call fee according to operator's price list). Address to
correspondence (including returns and complaints): ul. Szaserów 38 lok. 4, 04-306
Warsaw.

2. Store – online store run by the Seller at
https://www.justpaul.pl and its related subpages.

3. Customer – any person using the Store and concluding an agreement with the Seller:
o Account – a Customer who has concluded an agreement to open an Account (registration) in the Store.
o Customer without an Account – a person placing an order without registering an Account.
The term Customer includes both consumers, individual PB and
entrepreneurs making purchases as part of their business activities,
with the reservations provided for in the Regulations.

4. Consumer – a natural person concluding a legal transaction with the Seller (e.g.
conclusion of a sales contract) not directly related to its business activity
business or professional, in accordance with Article 22, paragraph 1 of the Civil Code.

5. PB sole proprietorship – a natural person running a sole proprietorship
business entity concluding an agreement with the Seller directly related to its
business activity, but not of a professional nature,
resulting in particular from the subject of the activity performed (definition
in accordance with Article 38, letter A (of the Consumer Rights Act). PB single-person
the rights of the Consumer are granted in the Regulations, with reservations
provided for in the law.

6. Entrepreneur – a natural person, a legal person or an entity without
legal personality, conducting business activity on its own behalf or
professional activity, concluding a contract with the Seller directly related to its
business or professional activity (i.e. a professional contract)
for this person). For the purposes of the Regulations, "Entrepreneur" shall be understood as
entities other than the Consumer and single-person PB.

7. Account – user (Customer) account in the Store, created during registration.
The account stores the data provided by the Customer and the history of his orders in
Store. Access to the Account requires logging in (e-mail address and password).

8. Regulations – these regulations of the Just Paul online store. The regulations specify
rules for using the Store, including the rights and obligations of Customers and the Seller.

9. Policy – ​​Privacy and cookie policy of the Store, available at
https://justpaul.pl/polityka-prywatnosci-plikow-cookies/. The policy includes, among others:
information on the processing of Customers' personal data by the Seller and on
use of cookies in the Store.

II. General Provisions

§ 2. The Seller provides services electronically in accordance with the Regulations. In
in particular, it enables you to set up an Account in the Store free of charge and to conclude contracts through it
Online store contracts for the sale of Goods in the Seller’s assortment.

§ 3. Information presented on the Store's websites (including photos, descriptions, prices, promotions)
they constitute an invitation to conclude a contract (an offer submitted by the Client) – they are not an offer
commercial within the meaning of Article 66 and 66 paragraph 1 of the Civil Code. The Seller reserves the right to update the presented information, including prices and availability
Goods, provided that these changes do not affect contracts concluded before their introduction.

§ 4. All materials posted in the Store (product photos, descriptions, elements
The graphic design, Just Paul logo, etc.) constitute the intellectual property of the Seller or third parties from whom the Seller obtained a license. It is prohibited to use these materials without the consent of the authorized parties - in particular, copying and distributing photos and product descriptions is prohibited and may constitute a violation of copyright and industrial property rights.

§ 5. Prices of all Goods offered in the Store are given in Polish zlotys.
(PLN) and include VAT at the applicable rate. These prices do not include
any delivery costs and payment processing costs (e.g. cash on delivery commission), about which the Customer is informed separately before placing the order. The Seller reserves the right to modify the assortment, prices and conduct and cancel promotional campaigns. No price or promotion changes affect orders placed before they enter into force.

§ 6. You can make a purchase in the Store in two ways:

1. Guest (without creating an Account) – by filling out the order form
each time you purchase.

2. With Account registration - after creating an Account, the Customer may use a simplified
ordering process (without having to enter data every time) and have access to
order history. Creating an Account is not mandatory to make a purchase.

§ 7. The Seller fulfills orders in Poland and the EU member states.
European Union, and also the USA. Availability of international shipping options and costs related to this
related are provided when placing the order (may vary depending on the country).

§ 8. Technical requirements necessary to use the Store:
- a device with Internet access and an updated web browser
supporting HTML5, CSS3 and JavaScript standards,
- active e-mail address (for contact and registration/logging in),
- cookies that are necessary to maintain the user's session are enabled and
ordering process. Note: Necessary cookies are used to ensure the stability and security of using the Store (e.g. remembering
logging in, basket contents) and their use is necessary for the functioning of the service. After finishing using the Store, the Customer can delete them from the browser. Optional cookies (analytical, marketing) are used only with the Customer's consent, in accordance with the Cookies Policy - on the first visit, the Customer has the option to choose cookie settings.

III. Account Registration

§9.
1. Creating an Account in the Store is free of charge and requires registration by completing
registration form. The registration form is available via the link
“Create an account” on the Store website.

2. In the registration form, you must provide your e-mail address and set a password for the Account.
Additionally, the Client may provide his/her name and surname (optional).
The e-mail address provided will later serve as your login to the Account.

3. The customer is obliged to provide true data. It is forbidden
placing illegal content in the registration form (e.g.
providing other people's data without authorization).

4. Clicking the "Registration" button on the form is equivalent to submitting
by the Client an offer to conclude an agreement for maintaining an Account on the terms and conditions
Regulations and with the acceptance of the Regulations. Upon receipt by the Seller
the completed form is followed by the conclusion of a service provision agreement
maintaining the Account.

5. After successful registration, the Seller sends a confirmation to the provided e-mail address
Account setup. The message includes, among others, an activation link (if required) and
attachments in the form of the Regulations and Policy in PDF format or links to these
documents.

6. The consumer or single-person PB has the right to withdraw from the contract for the provision of services
Accounts within 14 days from the date of its conclusion, without giving any reason. Information about
this right is included in the email confirming the registration. In order to withdraw, the Customer
may submit an appropriate declaration to the Seller (e.g. by e-mail). In the event of
In the event of withdrawal, the Account Agreement is considered as not concluded and the Seller will delete or
anonymizes the Customer data associated with the Account (unless there is a separate basis for doing so)
for their further processing, e.g. concluded orders).

7. It is also possible to create an Account when placing an order. In such a case
In this case, the Customer provides the required data when placing the order and optionally
indicates the desire to create an Account (by setting a password). The account will be created after
order confirmation.

8. The account constitutes a digital service within the meaning of the Act of 30 May 2014 on
consumer rights (Article 2, point 6a). The Seller ensures that this service complies with
contract for the entire period of its validity, in accordance with Chapter 5b of the aforementioned Act.
The Seller's liability for the lack of conformity of the digital service with the contract is
regulated in §19 of the Regulations.

9. The Seller may update the Account service, e.g.
introducing new functionalities or changing the interface. If such an update
negatively and significantly affect the Customer's access to the Account or use of the Account
the Seller will inform the Customer in due time on a permanent basis
medium (e.g. e-mail) about the planned change and its effects. A consumer or a single-person PB who does not accept such a change has the right to terminate the contract on
Account before the change comes into effect (or within 30 days of receiving information).
In case of non-acceptance and termination of the agreement, the Account will be deleted
the day the change comes into effect, and unused funds (e.g. loyalty points) will be returned to the Customer, if possible. Changes that do not negatively affect the Customer (e.g. increase security or add new services) may be introduced without the right of withdrawal, after prior notification to the Customer.

10. The Client may resign from having an Account at any time by terminating the agreement.
its conduct (see §21).

IV. Rules for placing orders (concluding a sales contract)

§ 10. Information about the Goods presented in the Store (including descriptions, photos, prices) constitutes
an invitation to conclude a contract in accordance with §3. By placing an order, the customer makes an offer
purchase of a specific Product under the conditions specified in the description.

§ 11. The Seller makes every effort to ensure that the photos and descriptions presented on the website are accurate.
The goods were reliable and corresponded to reality. However, minor differences in
appearance (e.g. colour shade in photos vs actual) may result from the Customer's screen settings - they do not constitute non-conformity of the goods with the contract.

§ 12. To place an order, the Customer:

1. Adds the selected Product (or Products) to the cart.

2. Goes to the order form, where he/she provides:
shipping details (name, surname, address; for companies, additionally name and Tax Identification Number),
e-mail address and contact telephone number (required for confirmation and execution)
order), and optionally other information if necessary for execution (e.g. code
discount).

3. Selects the delivery method from the available ones (e.g. courier, parcel locker, personal collection)
- if offered) and payment method (e.g. online transfer, card payment, cash on delivery
– depending on the offer).

4. You can view the order summary, including the final price.
taking into account shipping costs and possible discounts.

5. Accepts the Regulations (if he/she has not done so previously, e.g. during registration).

6. Clicks on the button finalizing the order, described e.g. as "Buy and pay" or
equivalent, which means placing an order with an obligation to pay. After placing an order (sending the order form), the Customer automatically receives
e-mail confirming receipt of the order in the Store’s system.

§ 13. The conclusion of the sales agreement takes place when the Seller sends the Customer an e-mail entitled "Confirmation of acceptance of order no. ... for execution" or similar, which contains the final confirmation of all important elements of the order. The lack of such confirmation within 2 business days from placing the order means that the Customer's offer (order) has not been accepted (e.g. due to the unavailability of the goods) - in such a situation, all amounts paid will be immediately returned to the Customer through the same channel by which they were paid.

§ 14. The Seller reserves the right to refuse to process an order under an agreement with a Customer who is an Entrepreneur (this does not apply to a Consumer or a single-person PB) in the following cases:

- the data provided in the order is grossly incorrect, giving rise to justified doubts
doubts as to the authenticity (the Seller will attempt to contact you in order to
data verification),
- The product has been withdrawn from sale or there has been a sudden system failure resulting in
incorrect display of information (e.g. price "0 PLN"),
- The entrepreneur consistently fails to collect cash on delivery shipments or has previously flagrantly failed to do so.
violated the Regulations. In the event of refusal to fulfill the order, the Customer will be informed by e-mail and any payment will be refunded within 7 days.

§ 15. A sales document is issued for each sales contract:
- fiscal receipts – for Consumers and single-person businesses,
- VAT invoices – for Entrepreneurs (and on request also for consumers/PB).
The customer consents to receiving an electronic invoice (PDF) via email.

V. Prices and Payments

§ 16. The prices of products presented in the Store are gross prices (include VAT). The price displayed next to the product at the time of placing the order by the Customer is binding for the parties. If the product page shows crossed-out prices or information about promotions, the Seller ensures that the presented discounts are reliable - in particular, if the "old price" is given, it means the actual lowest price of the product from 30 days before the introduction of the discount, in accordance with the requirements of the Act on Information on the Prices of Goods and Services (implementing the Omnibus Directive).

§ 17. Available payment methods in the Store are:

1. Traditional transfer - prepayment to the Seller's bank account (details for
transfer sent in the order confirmation). The order will be processed after
recording of payment.

2. Fast online payments / payment card – handled via an external payment system (e.g. Przelewy24, PayU, PayPal) in accordance with the regulations of this operator.

3. Cash on delivery – payable in cash to the courier upon receipt of the parcel (available only on
within Poland and for orders up to a certain amount, e.g. PLN 1000).

4. Cash/card on personal collection - if personal collection is offered in
Just Paul showroom/boutique (currently: [address, hours]). The seller does not charge any additional fees for using a specific payment method, apart from any costs imposed by operators (the customer is informed about any
costs before placing your order).

VI. Delivery and collection

§18.

1. Delivery – the ordered Goods are delivered to the address indicated by the Customer in
order. Delivery is carried out by professional companies
couriers or parcel lockers (options to choose from when placing the order).

2. The cost of delivery is borne by the Customer, unless the Seller's offer states otherwise (e.g.
free delivery above a certain order amount or as part of a promotion).
Shipping costs are clearly indicated when placing your order (depending on
selected option and shipping country).

3. Shipping time – The seller usually completes and ships the order within 1-3 days
working from:
in the case of orders paid in advance – from the receipt of payment,
in the case of cash on delivery – from the confirmation of the order by the Seller
(unless additional confirmation from the Customer is deemed necessary, e.g.
telephone). During busy periods (promotional campaigns, holidays) these dates
may be extended by several days.

4. International delivery – delivery time outside Poland depends on the selected country and form
shipping. Estimated delivery times (e.g. Europe 3-7 days, USA 5-10 days)
are given when placing the order. The customer is responsible for any
import duties and taxes for shipments outside the EU.

5. Personal collection – if available, the Customer may collect the Goods in person at the registered office
or another point indicated by the Seller, within the time specified
individually (the Seller will notify you when the goods are ready for collection).
In the case of personal collection, no delivery costs are charged.

§ 19. When receiving a parcel delivered by a courier, the Customer (this applies in
Entrepreneurs in particular) should check the condition of the packaging and possibly
contents in the presence of the courier. In the event of damage or tampering with the shipment, it is recommended to draw up a damage report and contact the Seller immediately. The lack of such a report does not deprive the Consumer/Single-Personal Consumer of their rights under the warranty or guarantee, but may make it easier for the Seller to pursue claims against the carrier.

VII. Exchange of goods

§ 20. Regardless of the right to withdraw from the contract (§23 of the Regulations), the Seller
allows the possibility of exchanging the purchased product for another (e.g. a different size or model) in good faith:

1. Exchange is possible within 14 days from the date of receipt of the goods by the Customer.
The goods cannot bear any traces of use and should be returned in their original condition.
with a set of tags.

2. In order to make an exchange, the Customer should contact the Seller
(via email at butik@justpaul.pl) within the time specified above to reserve
different size/model to exchange. If new goods are available, the Seller
will confirm the possibility of exchange.

3. The customer sends the product they want to exchange back to the Seller's address at their own expense.
(given in §1). The shipment must be accompanied by information with the Customer's data and
an indication of what product/size the exchange is to be for.

4. If the selected exchange product has:
a lower price than the original one – the Seller will return the difference to the Customer in
within 7 days of the exchange, to the same means of payment that
payment was made (or to the bank account indicated by the Customer).

for a higher price - the customer is obliged to pay the difference before shipping
new product (Seller will provide payment details). Shipping will take place after
receiving an additional payment.

5. The Seller will send the replaced goods to the Customer at its own expense (once within the
of the given transaction). The exchange execution time depends on the availability
the requested product – if the exchange is not possible (no goods), the Seller
will inform the Customer and propose an alternative solution (e.g. refund of payment for
original purchase).

6. The right to exchange is an additional right that does not limit or exclude
consumer/PB rights to withdraw from the contract within 14 days. Using the exchange
is actually implemented as a withdrawal from the original contract and the submission of a new one
orders – therefore, if the exchange concerns a more expensive item, it may require an additional payment, and
if cheaper - the difference will be refunded (the cost of the cheapest option is not applied again
delivery, because it was already settled with the original order).


VIII. Withdrawal from the contract (returns)

(The following provisions apply to distance selling agreements and implement the right of withdrawal provided for in the Consumer Rights Act. They do not apply to products and agreements that are not subject to withdrawal under the law - a list of such situations can be found below.)

§ 21. Right of withdrawal. If the Customer is a Consumer or a single-person PB, he/she has
the right to withdraw from the contract of sale of Goods concluded with the Seller within 14 days
calendar days without giving any reason. This period is counted from the day:

1. receipt of the Goods by the Customer or a third party indicated by him (other than
carrier),
2. in the case of a contract covering multiple Goods delivered separately – from
receipt of the last of the Goods,

3. in the case of a contract involving regular delivery of goods for a specified period of time
– from receiving the first item. The easiest and recommended way to make a return is to use the dedicated Parcel Panel Returns application, available on the Store's website.

§ 22. Exercise of the right of withdrawal:

In order to exercise the right of withdrawal, the Customer should submit a declaration to the Seller
withdrawal from the contract. The default and recommended method of making such a declaration is
using the dedicated Parcel Panel Returns application, which provides
priority return service and a number of facilities for the Customer. Return procedure for
Using the Parcel Panel Returns application, the process is as follows:

1. The customer goes to the dedicated returns portal (Parcel Panel application
Returns) available on the Just Paul Store website. Then logs in
log in to your customer account or provide the required order details (e.g. order number)
order and email address) to initiate the return process.

2. The customer indicates the product or products from a given order that they wish to return,
and optionally provide a reason for the return by selecting the appropriate option in
applications.

3. After approving the application, a confirmation of acceptance is generated
return and detailed instructions for returning the goods. Customer
receives, among other things, the address to which the returned goods should be sent (address
Sellers). The application also allows you to download a prepared label
to be printed and attached to the return parcel.

4. The customer returns the goods appropriately packed in accordance with the received information.
instructions – sends the return shipment to the indicated address of the Seller (e.g. via
through the selected carrier).

5. After receiving the return shipment, the Seller shall immediately verify the condition
the returned goods and then refunds the payment to the Customer.
Returns submitted via the Parcel Panel Returns app are processed
priority, which means faster refund processing and earlier payment
receivables. The Client is informed about the next stages of the process on an ongoing basis (e.g.
via e-mail notifications). Alternatively, if the Customer cannot use the above application, they have the right to submit a declaration of withdrawal from the contract in another manner provided for by law, in particular in writing (by post to the Seller's address: Just Paul Juszczyk-Grupińska Olechowska sp.j., ul. Szaserów 38 lok. 4, 04-306 Warsaw) or by e-mail (by sending an e-mail to the address: butik@justpaul.pl).
To meet the 14-day withdrawal period, it is sufficient to send a statement before it expires. After receiving such a statement, the Seller will immediately confirm to the Customer (by e-mail) receipt of information about withdrawal from the contract. The effect of withdrawal is to consider the contract as not concluded. If the Customer submitted a statement of withdrawal before the Seller accepted their offer (before receiving confirmation of order fulfillment), the offer ceases to be binding.

§ 23. Exceptions - when withdrawal is not possible: In accordance with Article 38 of the Personal Data Protection Act
the consumer has no right to withdraw from a contract concluded at a distance
Consumer/single-person PB in relation to contracts:

1. where the subject of the service is a non-prefabricated, manufactured item
according to the consumer's specification or to satisfy his needs
individual needs (e.g. a custom-made product with a personalized
print),

2. where the subject of the service is an item delivered in a sealed
package that cannot be returned after opening the package due to
health or hygiene reasons if the packaging has been opened
after delivery (this applies to e.g. underwear, cosmetics, the packaging of which has been
violated).

3. other cases provided for in Article 38 (if they were in the Store's offer) - e.g. recordings
audio/visual or software after opening the package, logs,
magazines, services fully performed with consent before the withdrawal deadline expires
etc. - The Seller informs that the current offer of the Store does not include this type
products/services, so as a rule the above exceptions will not apply.

§ 24. Seller's obligations in the event of withdrawal:

1. The Seller is obliged to immediately, no later than within 14 days from the date of
receiving the Client's declaration of withdrawal, return all the goods to the Client
payments made by him, including the costs of delivering the Goods to the Customer.
Exception: if the Customer has chosen a more expensive delivery method than the cheapest one offered by
Seller, the Seller is not obliged to return the difference (refund the cost
cheapest delivery available).

2. The refund will be made using the same payment method that was used
Customer (e.g. to the same card used to pay for the order, or to the same account
bank), unless the Client has expressly agreed to another solution that does not cause
no costs for him (e.g. he agreed to a refund to the bank account given in
statement).

3. The Seller may withhold the refund until the Goods are received.
return or delivery by the Customer of proof of sending back the Goods,
depending on which event occurs first.

4. The Seller, upon receiving the return, assesses the condition of the Goods. If the Goods are
traces of use beyond what is necessary to establish the nature, characteristics and
functioning of the item, the Seller has the right to deduct from the refund amount
corresponding to this decrease in value (pursuant to Article 34, Section 4 of the Act on
consumer rights). In practice, this means that the consumer can deal with
goods only as they would do in a stationary store – e.g. by trying them on
clothing – but do not use it longer than that.

5. The Seller shall attach receipts/correction invoices to the return shipment (if applicable).
sales documents were issued) or sends them electronically.

§ 25. Customer's obligations in the event of withdrawal:

1. The Customer is obliged to return the Goods to the Seller immediately, no later than
within 14 days from the date on which he withdrew from the contract. To meet the deadline
it is enough to send the goods back before the deadline.

2. The goods should be sent to the Seller's address indicated in §1. It is recommended
attaching a copy of the receipt or invoice to the shipment and (if possible)
original product packaging. The customer will properly secure the item for the time
transport.

3. The direct costs of returning the goods are borne by the Customer, unless the Seller expressly
agreed to bear them or did not inform the Client about the need to bear them
costs. This means that the Customer pays for return shipping at the post office or by courier.

4. The customer has the right to insure the return shipment if he/she wishes. The seller is not liable
liability for damage or loss of the package on the return journey;
It is in the Customer's interest to send a registered shipment (with a tracking number).

5. The customer is only liable for any decrease in the value of the item resulting from its use.
in a manner other than that necessary to establish the nature, characteristics and functioning
(i.e. beyond the scope of a normal in-store “test”). For example: if a customer
returns a dress worn for several days and stained - the seller may lower the price
a refund of an amount corresponding to the reduction in value (cleaning or the difference between
new and used item).

§ 26. Effects of withdrawal for additional services: If the Customer has exercised the right
withdrawal from the contract for the sale of Goods, which was connected with some additional contract (e.g. service of providing digital content, additional insurance of goods), then this additional contract expires at the moment of withdrawal by the Customer from the main contract. The Customer does not bear the costs related to the expiry of such contracts, with the exception of services already provided (if he/she expressly requested the commencement of the performance of the additional service before the expiry of the withdrawal period, e.g. in the case of access to digital content - but such situations usually do not occur in our Store).

IX. Complaints (non-conformity of goods with the contract, warranty)

§ 27. The Seller is obliged to deliver the Goods in accordance with the contract. He is responsible
towards the Consumer and the single-person PB for the lack of conformity of the goods with the contract existing at the time of its issue and revealed within 2 years from that time, under the principles specified in Chapter 5a of the Act on Consumer Rights (Article 43a et seq.). In the case of the Customer who is a Consumer or the single-person PB, all revealed defects/inconsistencies of the goods will be considered in the complaint procedure under the warranty for non-conformity with the contract (although the word "warranty" is no longer used for the consumer by law, the mechanism is analogous).

2. Towards a Client who is an Entrepreneur (who is not a sole proprietorship)
The seller is liable for defects in goods under the terms specified in the Code.
civil law, whereby - in accordance with Article 558 §1 of the Civil Code - liability for
warranty is excluded (this provision does not apply to Consumers or PB
single-person). This means that the Entrepreneur making the purchase in connection with
professional activity is not entitled to make a complaint under the warranty; he may
only use the manufacturer's warranty (if granted) or
other measures provided for by law.

3. The Seller does not provide a separate guarantee for the Goods sold, unless
the product description clearly states the existence of a manufacturer/distributor warranty. If
the product is covered by warranty, warranty document will be delivered with
product, and the warranty rights can be exercised independently of the rights
due to non-conformity with the contract.

§ 28. Complaints procedure (complaint submission procedure):

1. A complaint is information from the Customer to the Seller about the non-conformity of the goods with the contract.
(defect) or improper performance of a service (e.g. account), combined with the determination
a demand for compliance with the contract or any other claim arising from
regulations.

2. Complaints regarding product defects can be submitted via the Parcel application
Panel Returns, which provides the fastest and most convenient solution
You can also file complaints about the Goods or Services
provided electronically (e.g. functioning of the Account): in writing to the address
Sellers: Just Paul sp.j., ul. Szaserów 38 lok. 4, 04-306 Warsaw or by e-mail at
e-mail address: boutique@justpaul.pl.

3. It is recommended to provide the following information in the complaint: name and surname (or company name)
company) Customer, order number or other description allowing identification
transaction, description of the problem (what is the non-conformity of the goods with the contract / defect
goods or services), a specific request (e.g. a request for repair, replacement of goods
new, price reduction, withdrawal from the contract - in accordance with the rights
statutory; in the case of digital services – restoring the service to compliance, reducing the price or withdrawing), optionally documentation of the defect (e.g. photos of the damage) – this may speed up the consideration.

4. The seller will confirm receipt of the complaint sent by e-mail - usually
by responding back.

5. The Seller will consider the complaint of the Consumer or the single-person PB within the time limit
within 14 calendar days from the date of its receipt. The Client will be informed about the result
informed in the same way as the complaint was submitted (unless he requests a different form).
The lack of response from the Seller within the above deadline shall be deemed as acceptance
complaint (i.e. recognition of the Customer's request as justified).

6. In the event of a complaint filed by an Entrepreneur (non-privileged),
The Seller will also make every effort to consider it within the above-mentioned period, but there will be no
A response within 14 days does not imply default acceptance of claims.

§ 29. Customer's rights in the context of a complaint (Consumer/single-person PB):

1. If the Goods are inconsistent with the contract, the Consumer or the single-person PB may request
repair or replace the item with a new one – at your discretion, unless
achieving compliance in the chosen way is impossible or requires
excessive costs on the Seller's side compared to the second solution.
In such a situation, the seller may propose an alternative solution (e.g. if
exchange for a new copy is not possible due to the product being exhausted,
may offer repair or replacement with another model for an additional fee/refund
difference).

2. The Seller shall repair or replace the product within a reasonable time and without excessive costs.
inconvenience to the Customer, free of charge (the Seller covers the costs, including the costs
shipments).

3. If:
o The Seller refused to bring the goods into conformity with the contract (e.g.
refused to repair and replace),
or failed to bring the goods into conformity within a reasonable time or without
excessive inconvenience, or the circumstances indicate that the goods will not be brought into conformity (e.g. the defect cannot be removed), – then the Consumer/Single-person PB has the right to demand a price reduction or to withdraw from the contract (refund). Note:
Withdrawal from the contract on this basis is not possible if the defect is insignificant.
In case of a price reduction, the parties settle in proportion to the lost profit.
value of the goods.

4. If the complaint is accepted and the contract is withdrawn on the basis of non-conformity
goods with the contract (warranty), the Seller returns the full price of the goods and the costs
delivery to the Customer (similarly to §24 section 1) within 14 days of acceptance
complaints. Refund will be made by bank transfer, unless otherwise agreed.

5. The above rights are granted under the applicable provisions (the Act on
consumer rights and the Civil Code) and do not limit any rights
statutory clients. The above provisions of §29 are intended for illustrative purposes only
consumer rights – in the event of any gaps or incompleteness in this description,
the provisions of the law apply directly.

§ 30. Complaints about services provided electronically (e.g. problems with
functioning of the website, Account, newsletter):

1. The Customer may report to the Seller any objections regarding the functioning of the Store or
digital services (Account, newsletter) – e.g. errors, interruptions in availability,
default on obligations.

2. Reporting should be done via email to butik@justpaul.pl, with a description of the problem.

3. The Seller will respond to the complaint within 14 days, informing about
way to solve the problem. To the extent technically possible, the Seller
will remove faults as soon as possible. If the service is interrupted
lasted longer than 48 hours, the Consumer may demand a proportional reduction
fees (although the services are free, so this applies rather to paid services – currently in
No shop available).

4. In the event of disputes concerning digital services, the following provisions shall apply accordingly:
provisions on the non-compliance of a digital service with a contract under the Consumer Rights Act.

§ 31. Extrajudicial settlement of complaints and disputes:
1. The Seller informs that the Consumer has the possibility of using out-of-court
ways of handling complaints and pursuing claims. In particular
The consumer may:
to submit an application for mediation to the Provincial Inspectorate of Inspection
Commercial or a request to have the case considered before a permanent arbitration board
consumer court (operating at the Trade Inspection) - competent
due to the Seller's place of business;
to obtain free legal assistance from the city or district ombudsman
consumers; o use the European ODR platform available at:
http://ec.europa.eu/consumers/odr/. The ODR platform is an interactive tool
enabling consumers and entrepreneurs to resolve disputes out of court
disputes arising from online transactions, including cross-border ones.

2. Seller's position: The Seller currently does not undertake to use
out-of-court dispute resolution methods, unless the case is
individually agreed to be subject to mediation or arbitration. This
information is a statutory requirement and is not tantamount to expressing general
consent to out-of-court settlement of disputes.

X. Provisions regarding user content (opinions, comments)

§ 32. The Seller may enable Customers to publish their own content on the Store's website.
content such as product reviews, shopping ratings, comments, etc. In relation to
The following rules apply to adding content by users:

1. By publishing any content in the Store (e.g. a product review), the Customer declares that
they are true, they relate to the product actually used and that it is
authorized to post them (e.g. he is the author of the opinion).

2. It is prohibited to post content of an illegal, vulgar,
offensive, violating someone else's personal rights or copyrights, and
content that constitutes unauthorized advertising (spam). In particular, it is prohibited
publication:
about personal data of third parties without their consent,
o links to external competitor sites, affiliate codes, etc.,
about hate speech, pornographic content, content promoting violence or
other prohibited acts.

3. Reliability of opinions: Product opinions should come only from customers,
who purchased a given product in the Store. The Seller makes every effort to
verify the credibility of the opinion – for example, only those who have read the reviews can add them
Logged in Customers assigned to a given order. It is not allowed to add
false or misleading opinions, including opinions issued
on request or by machine. The seller does not moderate the content of the opinion (no
influences their sound), both positive and negative opinions are published
negative, provided they meet the requirements of the Regulations.

4. Moderation: The Seller reserves the right to delete or edit (limited)
(including obvious spelling errors) of the content posted by the Client, if he/she finds
violation of these Regulations or the law. In the event of removal
opinion/comment, the Client will be informed by email about the reasons. The Client has
the right to appeal against the decision to remove the content, presenting your reasons (they will be
they are reviewed by the person supervising the store service).

5. By publishing content, the Customer grants the Seller a free, non-exclusive license to
using this content within the scope of the Store's activities (e.g. it may be displayed on
product page, quote in store marketing materials). The license includes
the right to make the opinion publicly available in such a way that everyone can have access to it
access to them at a place and time of your choosing (Internet).

§ 33. Violation reporting mechanism: If the User (or any other person) believes that
any content published in the Store by another user is illegal (e.g. violates the law or the Regulations), this may be reported to the Seller by sending an e-mail to butik@justpaul.pl indicating the specific content and the justification for the violation.
The Seller, upon receipt of a credible report, will immediately take action to verify and remove illegal content (notice & action), in accordance with the obligations of the so-called hosting provider resulting from art. 14 of the Act on the provision of services by electronic means and art. 16 of the DSA. The reporting person will receive feedback on the consideration of the report (if they provide contact details).
XI. Termination of the Account Agreement

§ 34. The agreement for opening an Account in the Store is concluded for an indefinite period of time.
(indefinitely). The customer has the right to terminate this agreement at any time without giving any reason.
causes:
1. The termination of the Account agreement shall be effected by the Client sending
appropriate information (declaration of resignation from the Account) to the e-mail address
Sellers: butik@justpaul.pl or in writing to the correspondence address. You can also
use the option to delete your account if such functionality is available after
logging in.

2. Upon receipt of the notice of termination by the Seller, the contract for the provision of the service
The Account is terminated with immediate effect (unless the Client has indicated otherwise)
later completion date).

3. Deleting the Account will result in irreversible loss of access to the data there.
collected (apart from the data that the Seller is obliged to keep,
e.g. transaction history for tax purposes – this data is archived in accordance with
Privacy Policy).

§ 35. The Seller may terminate the Account management agreement (i.e. delete the Account)
Customer) only for important reasons, i.e. in situations when:

1. The Customer flagrantly or persistently violates the provisions of these Regulations (e.g.
posts illegal content, spams) and despite the call to stop the violations
does not apply to the Regulations.

2. The Customer provides false data during registration or in the Account settings (e.g.
fictitious name and surname) relevant to the execution of contracts or contact, or
uses the Account in a manner inconsistent with its intended use (e.g. uses it for activities
violating the law).

3. A Customer who is an Entrepreneur is in arrears with payment for orders for more than 21 days,
despite being called upon to pay with an additional payment period of at least 5 months
days deadline.

4. The Seller decides to discontinue running the Online Store
(liquidation of the platform).

In the above cases, the Seller will send the Customer appropriate information to his/her e-mail address.
declaration of termination of the Account agreement with a 7-day notice period.
After this period, the Account will be deleted. If possible, the Seller will contact the Customer in advance to resolve the issue amicably (e.g. allow for the correction of data instead of deleting the Account immediately).

XII. Changes to the Regulations
§ 36. The Seller reserves the right to change these Regulations in
following situations:
1. Changes to legal provisions that directly affect the content of the Regulations (in
in particular changes in consumer law, personal data protection,
telecommunications) - in such a case, the Regulations may be amended
to the extent necessary to adapt its provisions to new requirements
legal.

2. Introduction of new services provided electronically in the Store or
extending the functionality of existing services (e.g. launching a program
loyalty, external marketplace) - in terms of the rules for using these
new services.

3. Change of payment or delivery methods, change of entities executing payments
or delivery, change of delivery costs or delivery time – if this affects
the Client's obligations or situation (e.g. the need to clarify the price list,
introduction of a new paid service).

4. Change of Seller's data (e.g. change of legal form, name) or addresses
contact details, links – to the extent that these changes are reflected in the Regulations.

5. The need to correct obvious mistakes or typographical errors,
clarification of the provisions for the purpose of better comprehensibility – editorial changes that do not
affect the scope of the parties' rights and obligations.

§ 37. In the event of any planned change to the Regulations:

1. The Seller will send e-mail information about the change to Customers who have an Account, together with
with a summary of the amended provisions and the content of the new Regulations, at least
14 days before the planned entry into force of the changes.

2. In addition, information about the change will be published on the Store's website (e.g. in the form
banner or message upon login).

3. Customers who are Consumers or single-person PB may not accept
planned changes – in such a case they should, before the date of entry into force of the changes,
terminate the Account agreement (in accordance with §34). Failure to terminate is equivalent
is with acceptance of the new Regulations.

4. Changes to the Regulations will not in any way violate the acquired rights of Customers –
i.e. orders placed before the date of entry into force of the changes will be fulfilled
existing rules.

§ 38. If the change to the Regulations results from the addition of a new service and the Customer does not intend to use it
use – such a change does not affect the current use of the Store. Registration or use of the new service will require acceptance of the new content of the Regulations, but the Customer who does not use it may remain with the old version (if technically possible) or simply ignore the new provisions that are irrelevant to his use.

XIII. Final Provisions

§ 39. The Regulations are available free of charge on the Store's website in the form
enabling its acquisition, reproduction and recording (PDF file for download). These Regulations constitute an integral part of the agreements concluded through the Store.
§ 40. In matters not regulated by these Regulations, the relevant provisions of Polish law shall apply, including:
- Civil Code,
- Consumer Rights Act of 30 May 2014 (as amended),
- Act on the provision of services by electronic means of 18 July 2002,
- Telecommunications Law Act of 16 July 2004,
- GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council),
- DSA (Regulation (EU) 2022/2065 of the European Parliament and of the Council on a single
digital services market) - to the extent that it applies to services
provided by the Seller.

§ 41. The provisions of the Regulations are not intended to exclude or limit any
Consumer rights granted to him under mandatory provisions of law. In the event of inconsistency of the provisions of the Regulations with such provisions, consumer regulations shall prevail and they shall be applied by the Seller.

§ 42. Any disputes arising between the Seller and the Customer:
- in the case of Consumers/single-person PB – they will be resolved amicably or
by a locally competent common court in accordance with the provisions of the Code
civil proceedings (the court with general jurisdiction for the defendant or the court of the place
performance of the contract – the choice according to the Code of Civil Procedure belongs to the plaintiff, and in the case of
proceedings against consumers – court of the consumer’s place of residence),

- in the case of Entrepreneurs (other than a sole proprietorship) – any disputes
the court having jurisdiction over the Seller's registered office will decide.

§ 43. These Regulations in the wording above shall apply from [enter the date
[date of entry into force] and applies to contracts concluded from that date. Previous versions
The Regulations are available in the archive on the Seller's website and at the Seller's registered office.